Return & Refund Policy

Last Updated: June 28, 2026

At Iluminity, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our return and refund guidelines below.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging with all accessories and components included
Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return

To start a return, please follow these steps:

Email us at support@iluminity.store with the subject line “Return Request – [Your Order Number]”
Include your order number, the item(s) you wish to return, and the reason for the return
Our team will respond within 24 hours with return instructions and a return shipping address
Pack the item securely in its original packaging and ship it to the provided address

Return Shipping Costs

For standard returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.

Damaged or Defective Items

If your item arrives damaged, defective, or is not what you ordered, we’ve got you covered:

Contact us within 7 days of delivery with photos of the damage or defect
We will offer a free replacement or a full refund — your choice
No need to return the damaged item in most cases
Return shipping for defective items is covered by Iluminity

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

Approved refunds are processed within 5-7 business days
Refunds are issued to the original payment method (credit card, debit card, or PayPal)
Please allow an additional 3-5 business days for your bank or payment provider to reflect the refund
Shipping costs from the original order are non-refundable (unless the return is due to our error)

Exchanges

If you would like to exchange an item for a different variant (color, size, etc.), please initiate a return and place a new order for the desired item. This ensures the fastest processing time for your exchange.

Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made items
Items marked as “Final Sale” or “Clearance”
Items that have been used, installed, or modified
Items returned after the 30-day return window

Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

Check your bank account or credit card statement again
Contact your bank or credit card company — processing times can vary
If you’ve done all of this and still haven’t received your refund, please contact us at support@iluminity.store

Contact Us

Have questions about returns or refunds? We’re here to help.

Email: support@iluminity.store
Response Time: Within 24 hours