Shipping Policy
Last Updated: June 28, 2026
At Iluminity, we want to get your new lighting to you as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed and payment is confirmed. You will receive an email confirmation with tracking information once your order has shipped.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7-15 business days | Calculated at checkout |
| Express Shipping | 5-8 business days | Calculated at checkout (where available) |
Note: Delivery times are estimates and begin after the processing period. Business days do not include weekends or holidays.
Free Shipping
Enjoy FREE standard shipping on all orders over $50 within the United States! No coupon code needed — the discount is automatically applied at checkout.
Order Tracking
Tracking is provided for every order. Once your order ships, you will receive an email with your tracking number and a link to track your package in real time. You can also check your order status by logging into your account on our website.
Please allow 24-48 hours after receiving your tracking number for the carrier to update the tracking information.
Shipping Destinations
We currently ship to addresses within the United States only, including all 50 states, Washington D.C., and U.S. territories.
International Shipping: We are actively working on expanding our shipping to international destinations. Stay tuned — sign up for our newsletter to be the first to know when international shipping becomes available!
Customs & Duties (Future International Orders)
When international shipping becomes available, please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
- High order volume during sales or holiday seasons
- Weather conditions or natural disasters
- Carrier delays beyond our control
- Incorrect or incomplete shipping addresses
If your order is significantly delayed, please contact us at support@iluminity.store and we will investigate and assist you.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipment.
Please double-check your shipping address before completing your order to avoid delays.
Lost or Stolen Packages
If your tracking shows that your package was delivered but you have not received it:
- Check with neighbors and household members
- Look around your delivery area for a safe spot where the carrier may have left it
- Contact the shipping carrier with your tracking number
- If you still cannot locate your package, email us at support@iluminity.store and we will work with you to find a resolution
Contact Us
Have questions about shipping? Reach out to us:
Email: support@iluminity.store
Response Time: Within 24 hours